Specification Advice and
Compliance Guidance From the Manufacturer
Practical technical support through the full project lifecycle — from initial specification through to installation, commissioning and handover. So the job passes first time.
What is Rapid Access's Technical Service?
Our Technical Service makes specification, installation and compliance straightforward. As the manufacturer, we provide direct access to the people who design, test and build the product — giving architects, contractors, consultants and installers practical answers, complete documentation and hands-on guidance at every stage. Whether you're selecting the right product for a fire strategy, preparing submittals for approval or resolving an installation detail on site, our technical team is the single point of contact that sees the project through. For hands-on help during installation, see our On-Site Technical Support. For bespoke sizing or non-standard details, explore our Design Services.
We are the manufacturer. We do not sell direct to end users. Supply is through our trusted distribution partners.
What You Get
Product Selection Guidance
We help you select the right product for the application — aligned with Building Regulations, the tested construction and your project's specific performance requirements. Fire, acoustic, airtight and smoke-tested options assessed against your specification.
Specification Support
Clear advice for walls and ceilings including fire performance to Part B, acoustic ratings and thermal considerations. We work with your wall build-up details to confirm the right product and installation method.
Full Documentation for Approval
Submittals, datasheets, test evidence summaries, NBS specification clauses and installation method statements — prepared and formatted for your approval process. We make evidence simple to present and defend.
Installation Guidance
Fixing patterns, clearances, tolerances, substrate requirements and interface details for your site team. Practical guidance that prevents installation issues before they happen.
Design Team Coordination
When a project needs bespoke sizing, non-standard details or complex wall build-ups, we bring in our Design Service. The handover between technical and design is seamless — no repeating the brief.
Through to Handover
Support doesn't stop at product selection. We assist through commissioning, handover documentation and maintenance guidance — including care and operation information for O&M manuals.
What We Cover
Fire Performance
Guidance on fire ratings, integrity and insulation performance and alignment with Part B and related standards. We confirm that the specified product matches the tested construction for your application.
Acoustic & Thermal Performance
Advice on acoustic ratings and thermal considerations where relevant to the build-up. We help you understand how the access solution interacts with the wider wall or ceiling performance.
Substrates & Fixings
Checks and guidance for metal stud, blockwork and concrete substrates. Fixing patterns, clearances and tolerances confirmed against the tested specification.
Frame Interfaces
Detail guidance for picture frames, beaded frames and how panels interface with surrounding finishes. Getting this right is critical for both appearance and performance.
Security & Access
Locking and security options for maintenance access, restricted areas and high-traffic environments. We advise on the right hardware and access method for the application.
O&M Information
Care, operation and maintenance information prepared for inclusion in project manuals. Covers handling, cleaning, adjustment and long-term maintenance requirements.
How Our Technical Service Supports Your Project
Share Your Requirements
Send us your drawings, specifications, performance requirements or questions. We work directly with architects, specifiers, contractors and consultants at any stage of the project.
Technical Review & Advice
Our team reviews your requirements and provides clear, practical recommendations — product selection, performance confirmation, installation details and any constraints or considerations to be aware of.
Documentation & Submittals
We prepare the full documentation package for your approval process — datasheets, test evidence, NBS clauses, installation method statements and quality checklists. Formatted and ready to submit.
Ongoing Support
We stay involved through installation, commissioning and handover. If issues arise on site or the specification changes, our technical team adapts quickly. Where hands-on help is needed, we connect you to our On-Site Technical Support.
Evidence That's Simple to Present and Defend
Every submission can include:
- Test evidence and certification summaries
- Product datasheets and submittals
- Installation method statements and checklists
- NBS specification clauses
- Quality and inspection records for sign-off
Need Hands-On Help on Site?
When the programme needs physical presence, our On-Site Technical Support team can attend. Trained personnel brief installers, check openings and fixings, verify installations against the tested construction and provide documented records for sign-off.
Learn About On-Site Support →Download Our Architects Brochure
Performance data, standard sizes, bespoke capabilities and certification details — the complete reference for specifying Rapid Access products.
Need Technical Assurance That Will Pass First Time?
Send us your drawings and target dates. We'll review, recommend and guide you all the way through to handover.