Manufacturer Support on Site, When Your Team Needs It
Trained technical personnel on site to brief installers, verify openings and fixings, resolve issues and support sign-off. Right product. Right place. Right first time.
What is Rapid Access's On-Site Technical Support?
Our on-site technical support gives your team practical, hands-on help during installation. As the manufacturer, we send trained personnel to site to brief installers, check openings and substrates, verify that installations match the tested construction and provide the records needed for Building Control and handover. It's a direct link between the people who build the product and the people fitting it — eliminating guesswork and reducing the risk of non-compliant installations. This service works alongside our Technical Support for specification and documentation, and our Design Services for bespoke requirements.
We are the manufacturer. We do not sell direct to end users. Supply is through our trusted distribution partners.
What's Included in a Site Visit
Installation Briefings
Before work starts, we brief your site team on product handling, fixing requirements and installation sequences. Clear guidance up front means fewer issues during the install.
Opening & Substrate Checks
We verify openings, substrates, fixings and tolerances before panels go in. Metal stud, blockwork, concrete — we check that the prepared opening matches what the product was tested against.
Installation Verification
Once installed, we verify the work matches the tested construction and the design intent. This is the check that gives you confidence at sign-off — not just that it looks right, but that it performs as certified.
On-Site Troubleshooting
When something doesn't fit or an unexpected detail emerges, we resolve it on the spot with a clear action list. If design changes are needed, we link straight back to our technical and design teams.
Handover Records
Photo records, checklists, installation notes and quality inspection records — documented and ready for Building Control and project handover.
Installer Training
For new teams or large programmes, we provide training sessions covering product handling, installation methods and compliance requirements.
What We Cover on Site
Fire Performance
Alignment with Part B and the tested construction. We verify that fire-rated installations meet the specific test evidence and will perform as certified.
Substrates & Fixings
Checks on metal stud, blockwork and concrete substrates. Fixing patterns, clearances and tolerances confirmed against the tested specification.
Interfaces
Where panels and doors meet ceilings, risers and protected corridors, we check the detail. These junctions are where compliance issues most commonly arise.
Security & Access
Lock and security options for maintenance access, restricted areas and high-traffic environments. We advise on the right hardware for the application.
Care & Maintenance
Guidance for O&M manuals covering operation, maintenance and long-term care of installed products.
Booking a Site Visit
Tell Us What You Need
Site address, dates, scope of work and what support your team needs — installation briefing, verification checks, troubleshooting or sign-off support.
We Confirm the Visit
We schedule the visit around your programme and confirm who's attending, what they'll cover and what your team should have ready.
On-Site Support
Our technical personnel attend site, carry out the agreed scope and resolve any issues directly with your team. If design input is needed, we link back to our technical and design teams immediately.
Documentation & Records
After the visit, you receive photo records, completed checklists, installation notes and any follow-up actions — ready for your handover pack.
Evidence That's Simple to Present and Defend
A typical on-site support pack includes:
- Photo records of openings and installed panels
- Checklists for substrates, fixings and tolerances
- Installation notes matched to the tested construction
- Product datasheets, submittals and certification summaries
- Quality and inspection records for sign-off
Download Our Architects Brochure
Performance data, standard sizes, bespoke capabilities and certification details — the complete reference for specifying Rapid Access products.
Need Hands-On Help to Keep the Programme on Track?
Tell us the site address, dates and scope. We'll confirm the visit and deliver the support your team needs.